The Centre Manager is the face of a Cultfit centre and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires solid ownership, customer centricity, and a passion for creating an energetic, service-driven fitness setting.
Key Responsibilities
Sales & Business Growth
Own monthly targets for memberships, renewals, and upsells.
Drive walk-in/trial conversions through effective consultations.
Manage the entire membership conversion process with clean, consistent, and timely documentation via the portal.
Centre Operations Management
Ensure smooth daily operations using the prescribed checklist tools. Oversee class schedules, trainer punctuality, and session readiness.
Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.
Address operational gaps related to attendance, bookings, equipment, or facility.
Member Experience & Engagement
Build strong rapport with members to create a welcoming, community-driven workplace.
Resolve escalations and ensure a smooth before/during/after-class experience.
Capture and document feedback from members and trainers for continuous improvement.
Uphold Cultfits service quality and act as the primary representative of the centre.
📌 Associate Center Manager Bengaluru
🏢 Cult.fit
📍 Bengaluru
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