Manage and oversee the collections process for consumer durable loans.
Develop and implement effective strategies to improve collection efficiency and reduce delinquencies.
Collaborate with cross-functional teams to resolve customer complaints and issues.
Analyze market trends and competitor activity to identify prospects for growth and improvement.
Build and maintain relationships with key stakeholders, including customers, vendors, and internal teams.
Monitor and report on key performance indicators, such as delinquency rates and collection costs.
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