JOB RESPONSIBILITIES (Including, but not limited to):
Respond to all user requests via emails, phone calls and walk-ins.
Create, manage and work all ticket requests in the IT ticket management system.
Resolve all level one and some low level two IT related issues.
Escalate unresolved issues to senior IT support.
Coordinate and follow-up on all tickets for all levels of support
Provide detailed information regarding the solution of all tickets.
Add resolutions of recurring issues to the IT knowledge base
Install, maintain and troubleshoot all software and application related issues.
Microsoft Windows (2000, XP, Vista, 7, Win 10)
Microsoft Office (2003, 2007, 2010,2016, O365)
Adobe (Reader, Acrobat)
Autodesk AutoCAD
Web browsers (Internet Explorer, Firefox, Chrome, Safari)
All other applicable applications deemed necessary.
Install, repair and replace all desktops, laptops, mobile devices, printers, VOIP phones, scanners and copiers.
Create, deploy and manage desktop and laptop images.
Provide basic networking (Connection Issues)



and authentication support (Domain Login or Application Login)
Coordinate the creation of all recent user accounts.
Assist users with managing all user accounts.
Inventory all hardware and software for all CHC locations.
Physically inventory all hardware annually
Weekly inventory all software
Assist with special projects as deemed necessary.

REQUIRED SKILLS AND QUALIFICATIONS:
Working knowledge of hardware
(desktops, laptops, mobile phones, printers, copiers and VOIP phones)
General networking (TCP/IP, DNS, and WINS)
MS Office, Adobe Products, AutoCAD, QuickBooks and WEB applications
Experience performing virus removal in applications such as mail ware.
Accustomed to working in a fast paced and changing workplace.
Windows XP, Vista, Windows 7, Wind0ws 10 and Linux/Unix (preferred but not necessary)

COMPENSATION ADVANTAGES:
Best as per industry standards.

📌 Desktop Support Technician Sahibzada Ajit Singh Nagar
🏢 Congruex
📍 Sahibzada Ajit Singh Nagar