Key Responsibilities
Handle customer queries related to domestic travel bookings and services.
Assist customers with flight/hotel booking-related queries, modifications, cancellations, and refunds.
Understand customer requirements and provide accurate and timely resolutions.
Handle customer interactions through voice and/or other supported channels, as per process requirements.
Use GDS or internal booking platforms to check availability and process transactions, wherever applicable.
Maintain accurate customer and booking information in the relevant system.
Follow defined SOPs, process guidelines, and quality standards.
Resolve customer concerns professionally while maintaining a positive customer experience.
Coordinate with internal teams, airlines, vendors, or relevant stakeholders when required.
Maintain required productivity, quality, and customer satisfaction benchmarks.
Ensure proper documentation and timely follow-up on pending customer requests.
Adhere to company policies, data-security guidelines, and process compliance requirements.

GDS & Non-GDS Candidates

GDS Candidates

Candidates with experience in travel processes and knowledge of platforms such as Amadeus,



Galileo, Sabre, or other GDS systems will be preferred for relevant positions.

Non-GDS Candidates

Candidates without GDS experience but having exposure to travel customer service, airline/hotel processes, domestic travel, BPO customer service, or backend travel operations can also apply.

Freshers

Freshers are welcome to apply if they possess:
Valuable communication skills
Basic computer knowledge
Customer-handling ability
Willingness to learn
Interest in the travel industry

Required Skills
Good verbal and written communication skills.
Customer-oriented approach with strong listening skills.
Basic knowledge of computers and MS Office.
Ability to understand and follow SOPs.
Valuable problem-solving and decision-making skills.
Ability to handle customers professionally.
Strong attention to detail, particularly while handling booking information.
Ability to work in a fast-paced, target-driven BPO setting.

For experienced candidates, knowledge of GDS/Travel Booking tools will be an added advantage.

📌 Walk In Customer Care Executive Gurugram
🏢 Radical Minds
📍 Gurugram