Role & responsibilities

Job Title: Front Office Executive / Front Desk Executive
Department: Front Office & Guest Services
Industry: Healthcare / Hospital
Job Location: [Hi tech city]
Employment Type: Full time

Job Description

We are looking for a professional and customer-oriented Front Office Executive to join our Multi-Speciality Hospital. The candidate will be responsible for managing the hospital reception, welcoming patients and visitors, handling registrations, appointments, queries, and ensuring a smooth patient experience.

Key Responsibilities
Welcome and assist patients, attendants, and visitors professionally.
Handle patient registration and appointment scheduling.
Manage incoming calls and provide appropriate information.
Coordinate with doctors, nursing staff, and other hospital departments.
Guide patients regarding consultations, admissions, and hospital services.
Maintain accurate patient records and registration details.
Handle patient queries and provide excellent customer service.
Assist with billing coordination and payment-related processes when required.
Manage appointments,



follow-ups, and doctor schedules.
Ensure the reception area is organized and professional.
Handle complaints or concerns politely and escalate when necessary.

Requirements
Any Graduate preferred.
Previous experience in a hospital, healthcare, or customer service environment is preferred.
Freshers with excellent communication skills may also apply.
Good communication skills in English, Hindi, and Telugu preferred.
Basic knowledge of MS Office and computer operations.
Professional appearance and positive attitude.
Ability to handle patients and work in a rapid-paced hospital workplace.
Strong interpersonal and customer service skills.

Preferred Skills
Patient Handling
Front Desk Management
Hospital Reception
Appointment Scheduling
Customer Service
Communication Skills
Computer Knowledge
Hospital Management Software (preferred)

Salary

As per experience and company standards.

Job Type

Full-Time | Work from Hospital

📌 Front Office Hyderabad
🏢 Nextenti Tech
📍 Hyderabad