Key Responsibilities:
Make and receive calls from customers interested in booking a Cordelia Cruise.
Explain the different cabin types, cruise destinations, prices, and onboard facilities.
Understand the customer's holiday preferences and recommend the best cruise package.
Encourage customers to upgrade to premium cabins or add extra services like dining packages, spa treatments, and entertainment.
Follow up with interested customers and help them complete their bookings.
Provide excellent service to all customers, including high-value (high-net-worth) clients, in a polite and qualified manner.
Communicate confidently and professionally on every call.
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Update customer details, bookings, and follow-up information in the CRM system.
Monitor sales performance and work towards achieving sales targets.
Stay informed about the latest cruise schedules, special offers, and competitor services.