Job Description

Job Title – Senior Engineer
Location – Bangalore, India
Full time/Part Time - Full Time

Build a career with confidence
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing recent technologies and entirely recent industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

Role Description:
This position is for a lead Product and Technical Service technician coordinator who is under minimal supervision. Assists with planning, prioritizing, and managing technical service activities to ensure resources are used effectively and customer service agreements are fulfilled. Responds to complex customer inquiries and resolves technical problems related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased. May serve as a resource on wide-ranging tasks.





Responsibilities:
Support & provide service via calls, emails and tickets
Work on provided offline activities
Follow given SOP’s and flag any unresolved issues, escalations to L2
Ability to diagnose and analyze technical problems
Analyse different systems and energy data to find potential for energy optimization.
Work on projects that requires data mining, analysis & presentation
Identify relevant trends, deviations, call drivers, perform follow up analysis and prepare visualizations
Provide training to L1 Engineers
Execution of bulk schedule/set point changes
Follows up and meets commitments to customer
Flexibility towards shifts and week offs as per requirement
Implementation of Controls programming changes
Troubleshooting and resolving platform based deviations
Ability to appreciate asset information dataset and modelling
Flair for root cause analysis and tracking issues to clo

📌 Senior Engineer Bengaluru
🏢 Carrier
📍 Bengaluru