Role

National Account Manager

Band

M2

Location

Mumbai

Job Purpose
To manage the National customer relationship for Mumbai HQ accounts
Build Relationship with the Key Buying centre ( C- Levels) to influence deals
Nationally
Drive profitable revenue growth
Deliver the best in class customer experience to our customers
Ring fencing customer base, acquiring current customers.
Increased market share from integrated product, service, mobile solution
offerings, and fixed data product, WAN, LAN, SIP, WiFi, Data centre, IOT etc

Key Result Areas/Accountabilities

Revenue and Recent business
Deliver Revenue / TCV growth target in line with the DB
Create opportunities for participation in Large deals
C – Level Customer stakeholder engagement and escalation contact for all
customer experience
Engagement with various stakeholders to deliver the revenue growth for
strategic accounts
Create opportunities with focus on products as IPVPN, Cloud & Hosting, SD-
WAN, MPLS, IOT, Fixed Voice, Mobility, etc




Drive Digital Workshops with cross functional teams of customer

Engagement
Own multi touch points and engagements in Customer organisation and
internally
Expand the buying centre and engage with multiple contacts ( not limiting to
Procurement, IT, Admin)
Engage cross functionally to deliver a quality experience to the Customer
Manage virtual teams including delivery, solution, service, collections
Ensure governance of QBR’s and other reviews with customer
Develop deep understanding of the customer telecom spend and our Share of
Wallet (SOW).

Process Management
Build discipline of usage of internal tools like 1SF/ ESMS as appropriate
and maintain forecast accuracy
Adherence of sales processes including tariff approvals, Bid management,
order management, A/c enlistment etc.
Ensure correct forecasting and commits as per DB target
Maintain at least 4X funnel (X being DB Target)

Core Competencies, Knowledge, Experience

Competencies
Exper

📌 Agm National Accounts Mumbai (India)
🏢 Vodafoneidea
📍 India