Role

Store Manager

Job Level/ Designation

M1

Function / Department

Retail

Location

Faridkot

Job Purpose
Drive customer delight in every walk-in and Overall responsibility for
activities at a store - spanning customer service, store-level sales and
revenue targets across all products (voice – post-paid/ prepaid, data etc.)
Execute marketing promotions, display and store experience schemes
Comply to all HSW guidelines and impart knowledge about HSW

Key Result Areas/Accountabilities

Sales
Achieve TNPS & EQ.
Deliver revenue targets for the store
Increase revenue per footfall by aiding customers’ purchase decisions
Driving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets
etc.) at a store
Ensure and monitor quality of acquisition through the store

RoI
Achieve profitability (Return on investment) targets for the store
Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service
Manage higher retention and achieve customer satisfaction for walk-in
customers

Store Management




Ensure adherence to store processes in terms of documentation and systems
Ensure infrastructure / store upkeep
Maintain availability of stock at the store while adhering to norms
Ensure appropriate product placement & displays at store

Core Competencies, Knowledge, Experience

Positive communication skills

Awareness on technology advancements & current digital product knowledge

Continuous Learning & Empowering Talent

Building Team Commitment

Leads Decision Making & Delivering Results

Products, Services and Technology Knowledge - Consumer

Sales Planning and Forecasting

Problem Solving

Must have technical / qualified qualifications

• Essential : Graduation - Regular

• Desired : post - graduation in business management/MBA

• work ex: 1 - 4 years

• Experience of retail store and customer relationship management

• Revenue Target achievement and cost management.

📌 Manager Retail Store Operations Ludhiana
🏢 Vodafoneidea
📍 Ludhiana