This Field Engineers role will be accountable for managing Quality and
Performance of RAN network by prompt monitoring, trouble shooting, optimization
& field activities of Network to deliver superior voice & data experience to
customers in their respective zones.
Key Result Areas/Accountabilities
Daily tracking of Network and Customer experience KPIs for all technologies
like Accessibility, Retainability, Data Speeds, Voice Quality and target
oriented action plan for regular improvement and consistent experience.
Drive worst cell analysis of all technologies and coordinate with partners,
SNOC and FO team to timely resolution
Utilization monitoring of key nodes in respective zones and proactive action
to maintain the utilization with in thresholds
Zonal Network complaints analysis. co-ordination with TSG lead and drive
field team for complaints visits and resolution
Engagement with Zonal business/CS teams for Network complaints management and
drive network performance improvement and perception programs
Prioritize network experience improvement programs basis customer centric
KPIs like TNPS, NPS, Network complaints etc.
Regular drive tests and benchmarking of Network rollout/ performance with
competitors, and share insights to Zonal business team and Circle central
team
Building strong relationships with cross verticals
Core Competencies, Knowledge, Experience
In-depth technical knowledge in radio network parameters & optimization
(2G/3G/4G/VoLTE)
Excellent domain knowledge and on- field optimization experience
Very positive analytical skills to trouble shoot network quality KPI degradation/
customer complaints
People management capability, very positive cross functional co-ordination.
Customer centric, Cutting-edge , Ambitious and competitive, Calculated risk
taking & task oriented
Must have technical / pr
📌 Manager Zonal Field Engineer Shillong (India)
🏢 Vodafoneidea
📍 India
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