About The Role
As an International Claims Associate, you will investigate reports of accidents/incidents that occur throughout the region in connection with the app. You will report to our APAC Claims Manager.
As a member of a growing international claims team, you will also have a unique chance to gain exposure to claims handling protocols in Europe/Middle East, India/South Asia/ANZ and Latin America.
What You'll Do
Manage an inventory of claims to evaluate covered losses and liability exposure.
Investigate new claims by reviewing first reports of loss and supporting materials to determine the best initial contact; communicate with claimants, drivers, passengers, witnesses, etc.
Advocate for claims on behalf of claimants to support white-glove customer service in tandem with quick resolution.
Build internal reporting processes and procedures for auto-related and personal accident claims which will scale with Uber's growth.
Develop, maintain and analyse appropriate metrics, governance and control mechanisms for specialized claims handling
Constantly improve the claim process to keep up with Uber's expansion, current products, and recent insurance policies.
Basic Qualifications
Bachelor's Degree or equivalent.
Fluent in oral and written English.
Professional capability in other international languages is a plus and differentiator.
3+ years of General Insurance Claims handling experience is must.
Effective written and verbal communication skills to provide
information in a explicit and concise manner and to communicate with a variety of individuals.
Extremely detail-orientated, organised, and a self-starter
Effective analytical skills to gather information, analyse facts and make recommendations.
Willing to work remotely or from home occasionally on Weekends depending on business needs.
Preferred Qualifications
Early and Effective Investigation: Experience in immediately gathering crucial evidence at the 'first notice of loss'.
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