NEOLYTIX
AVP — Service Delivery
Reports To: COO (visibility to CEO) · US Healthcare · End-to-End Service Delivery EXPERIENCE
14–18 YearsSPAN
Multi-hundred, multi-countryLOCATION
Gurugram (Onsite, 5-Day)SHIFT
US ShiftAbout Neolytix
Neolytix is a US-headquartered healthcare managed services organization serving 270+ provider organizations — physician groups, specialty practices, and health systems — with global delivery operations across India, the Philippines, and Latin America. We combine deep revenue-cycle expertise with a growing technology platform to help US providers get paid accurately, credentialed quickly, and supported end to end.The Role
We are hiring an AVP — Service Delivery to lead our global delivery operations from Gurugram. You will own service delivery across revenue cycle management, patient access, and credentialing & enrollment, leading a multi-hundred-person, multi-country organization through an established Manager / Assistant Manager / Team Lead structure. You report to the COO, with direct visibility to the CEO.




This is not a typical large-BPO floor. Our book is a high client count of specialty-diverse provider pods — which demands per-client metric discipline, quick transitions, and leaders who can run many small engines at consistently high quality.What You Will Do
Own delivery outcomes across all service lines and geographies — collections performance, AR and denial metrics, turnaround times, and credentialing cycle times, managed per client pod.
Lead and develop a multi-layer management organization; own succession depth, spans, and structure as the business scales.
Own retention on a US-shift offshore floor — supervision quality, onboarding, career pathing, and engagement.
Own the quality system end to end: audit design, calibration, and corrective-action loops that close.
Serve as the senior operational face to US provider clients — business reviews, escalations, recovery plans, and recent-client transitions to steady state.
Dri

📌 Avp — Service Delivery Gurugram
🏢 Neolytix
📍 Gurugram