Summary of Position:

Principal I, Network & Server Operations is responsible for supporting, maintaining, and troubleshooting enterprise network and server environments, with a solid focus on Cisco and Juniper-based LAN infrastructure. This role requires hands-on expertise in CCNA-level networking, incident resolution, and operational support to ensure high availability and performance across the organization’s network systems.

Key Responsibilities:
Network Operations & Support
Monitor and maintain enterprise LAN/WAN settings, ensuring optimal network performance and uptime
Perform Level 1/Level 2 troubleshooting of network issues, focusing on Cisco-based infrastructure
Support configuration, maintenance, and troubleshooting of:
Switches (Juniper, Catalyst series, Nexus preferred)
Routers
VLANs, trunking (802.1Q), and inter-VLAN routing
Diagnose and resolve connectivity issues including:
IP addressing and subnetting problems
DNS, DHCP, and routing-related incidents
Layer 2/Layer 3 connectivity issues
LAN Troubleshooting & Incident Management




Act as a primary responder for LAN-related incidents and service requests
Utilize tools such as packet captures, logs, and monitoring dashboards to identify root causes
Troubleshoot issues related to:
VLAN misconfigurations
Spanning Tree Protocol (STP)
Port security and access control
Network latency and packet loss
Cisco VoIP and other voice issues
Escalate complex issues to senior engineers or vendors as needed
Server & Infrastructure Support
Support server connectivity within the network (physical and virtual environments)
Coordinate with server, storage, and application teams to resolve cross-functional issues
Assist in maintaining infrastructure documentation, asset inventories, and configurations
Change & Configuration Management
Execute standard network changes following change management processes
Assist in configuration and deployment of network devices
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📌 Principal I, Network Bengaluru
🏢 Alcon Research
📍 Bengaluru