Coats is a world leader in thread manufacturing and structural components for apparel and footwear, as well as an innovative pioneer in performance materials. These critical solutions are used to create a wide range of products, including ones that provide safety and protection for people, data and the workplace.
Trusted by the world's leading companies to deliver crucial, cutting-edge, and sustainable solutions, we provide value-adding products including apparel, footwear and speciality threads.
With a proud heritage dating back more than 250 years and a spirit of evolution to constantly stay ahead of changing market needs, we have operations across 50 countries with a workforce of over 17,000, serving our customers worldwide.
Role Purpose:
The purpose of this role is to provide one stop/single point of contact for customers across the country/cluster while proactively servicing,
building solid customer relationship and supporting as well as promoting digital solutions/channels and marketing campaigns to improve overall service, customer experience and satisfaction and grow sales
This role is also responsible for supporting customers by managing their orders, queries, concerns and complaints in an efficient, accurate and empathetic manner in line with our established policies, process, best practices and technology.
Promoting, up-selling and cross-selling of Coats products and services is also a key responsibility of this role.
Principal Accountabilities and Key Activities:
First Line Support
Provide first line support to customers on their day-to-day general enquiries on products and service
Proactively explore customer needs and pain points through daily interactions and coordinate with the Commercial team to maximise sales leads and opportunities through internal collaboration tools
Maximise "Sell What We Have" and manage customer enquiries on stock availability check and
📌 Customer Service Representative Madurai (India)
🏢 Coats Group
📍 India
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