Hiresquad Resources is looking for an experienced Transactional Quality Manager for a Domestic Banking Process . If you are currently a Manager Quality or a tenured Deputy Manager on paper within a BPO's domestic banking process, with over 8 years of overall experience, you'll be instrumental in leading quality initiatives and driving continuous improvement.
Role & Responsibilities
As the primary point of contact between QA teams, Operations, and clients, your responsibilities will include, but are not limited to, the following:
Lead, manage, motivate, and mentor a team of Quality Analysts.
Drive consistency to ensure robust quality performance and alignment across all programs.
Deliver process as well as agent-level insights to continuously improve and deliver outstanding customer experience across the program.
Work alongside Operations and the hiring team to provide onboarding, coaching, remediation, training, and development for Quality Analysts and QA Leads.
Implement and drive the QA process and structure.




Identify possible issues and trends and provide actionable insights while communicating them to relevant stakeholders.
Implement initiatives and projects to counteract any possible trends and drive business KPIs.
Aggregate audit findings and analyze gaps in processes, identifying creative ways to solve problems upstream, help improve customer experience, and drive higher efficiency.
Analyze quality and performance trends to provide recommendations for program improvement.
Responsible for the delivery of vendor quality metrics at management reviews.

Qualifications
Experience: Overall 8+ years of experience in the BPO sector.
Current Role: Must be currently working as a Manager Quality or a tenured Deputy Manager on papers in a BPO in a Domestic Banking process .
Location: Must be a local candidate for Chennai.

Skills & Knowledge
Communication: Excellent communication and interpersonal skills.
MS Office: Excellent MS Office ski

📌 Transactional Quality Manager//domestic Banking//bpo Chennai
🏢 Hiresquad
📍 Chennai