Hiresquad Resources is looking for an experienced Quality Team Leader//QTL//International BPO//Voice Process , ready to step into a Supervisor Quality / Quality Team Leader role within a leading BPO's International Voice Process. If you have a solid background in quality leadership within the international voice domain, a deep understanding of quality matrices, and experience with 7 QC tools, we invite you to drive continuous improvement and ensure exceptional service delivery.
Experience Requirements
Minimum 1 year of experience as a Quality Lead , with an overall 5+ years of experience in the BPO sector.
Must have experience in an International Voice Process.
Must be a Quality Team Leader (QTL) on papers.
Experience handling a team of Quality Analysts.
Solid experience working with QUALITY Matrices .
Excellent transactional quality domain knowledge.
Valuable working knowledge of TTQ (Training,



Transaction Quality) systems, tools, and technologies .
Proven knowledge of analyzing, driving improvement, and innovation.
Worked on 7 QC tools .

Roles & Responsibilities
Drive continuous improvement for Transaction Quality and overall Delivery.
Manage claim Quality & Client related KPIs .
Evaluate the effectiveness of Transaction Quality (TQ) interventions.
Strengthen Quality management processes and frameworks to enhance quality delivery.
Accurately capture SLA/SLO metrics and the reporting needs of all clients, setting up/customizing processes to seamlessly meet client expectations.
Generate and implement out-of-the-box ideas and Process Improvement initiatives within the

📌 Quality Team Leader//qtl//international Bpo//voice Process Bengaluru
🏢 Hiresquad
📍 Bengaluru