KEY RESPONSIBILITIES
Make outbound calls to potential and existing customers to promote products/services.
Maintain detailed records of all calls, customer interactions, and follow-ups in CRM.
Handle customer queries, objections, and complaints in a qualified manner.
Build and maintain strong customer relationships to ensure repeat business.
Prepare and submit daily/weekly call reports and performance updates to the Team Leader.
QUALIFICATIONS & REQUIREMENTS
Educational Qualification:
Minimum: Higher Secondary (10+2) from any recognized board.
Experience:
2 to 5 years of proven experience in telecalling, telesales, or customer service roles.
Prior experience in a target-based sales environment is highly preferred.
Language Skills
Bengali and/or Hindi - Preferred for local customer communication.
REQUIRED SKILLS & COMPETENCIES
Active listening skills.
Persuasive personality with good negotiation and convincing skills.
Time management and ability to prioritize tasks in a fast-paced environment.
Team player with a qualified and customer-first attitude.
Integrity and adherence to call scripts and company compliance norms.