Description

Role Overview

You will be part of the Enterprise Support and Reliability Engineering – Supply chain Support group, supporting our mission of providing frictionless, always-on Supply chain services to the customers, as well as supporting custom business workflow tooling. The team monitors the productions Supply chain services, detect issues early, and resolve operational and functional issues.

As the Director of SRE, you will play a pivotal role in fostering a culture of continuous improvement while ensuring the robust performance of our systems in a highly transactional, global eCommerce workplace. The role requires deep technical expertise in eCommerce platforms, order management systems (specifically IBM Sterling), and supply chain operations.
Impact of the Role
Foster a culture of continuous improvement while ensuring robust system performance.
Drive production stability and reliability throughout the year to prepare for peak-volume days and key events.
Build urgency and accountability around customer problems and solve them quickly to minimize business loss.




Improve operational efficiencies, supportability of current features, and overall system stability.
Create a customer-first experience while ensuring high reliability and uptime

Technology Platforms You Will Work On
Custom eCommerce platform
IBM Sterling Order Management System (OMS)
Custom-built microservices
Inventory promising for direct-to-customer and stores
Inventory sourcing
Transactional visibility
Payment processing
Order management and maintenance
Custom Drop Ship UI
Care Center UI
Returns UI
MDM
Integrated supply chain applications, including logistics, order fulfillment, and inventory management
Monitoring and alerting technologies

Key Responsibilities
Lead and manage a cross-skilled team of Site Reliability Engineers responsible for supporting, maintaining, and scaling eCommerce platforms, IBM Sterling Order Management System (OMS), and asso

📌 Director – Enterprise Support Pune (India)
🏢 Williams Sonoma
📍 India