Customer Handling:
Respond promptly
to customer inquiries via phone, email, chat, and
social media.
Provide accurate, valid, and
complete information by using the right methods/tools.
Handle
customer complaints, provide appropriate
solutions and alternatives within the time
limits, and follow up to ensure resolution.
Problem Resolution:
Identify and
assess customers’ needs to achieve
satisfaction.
Diagnose and troubleshoot
technical issues and provide solutions.
Escalate
unresolved issues to the appropriate internal
teams and follow up until resolved.
Documentation and Reporting:
Maintain detailed
records of customer interactions, process customer
accounts, and file documents.
Prepare and
distribute customer activity reports.
Provide feedback
on the efficiency of the customer service
process.
Product/Service Knowledge:
Stay updated with
product knowledge and current product/service
offerings.
Provide customers with
information about new features and services.
Team Collaboration:
Work closely with team




members to meet and exceed customer service
goals.
Collaborate with the sales
and marketing teams to stay updated on product
knowledge and promotions.

Requirements
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Proficient in using customer support software, databases, and tools.
Familiarity with CRM systems and practices.
Personal Attributes:
Customer-oriented and able to adapt/respond to different types of characters.
Positive attitude and a passion for providing exceptional customer service.
Problem-solving skills and the ability to think on your feet.
Qualifications: Bachelor’s degree
preferred.
Proven customer support experience,
sales engineer or experience as a client service representative.
Robust phone contact handling skills and
active listening.

Perks
Skill
Development: Structured
training and certification program

📌 Customer Support Executive Sales Chennai
🏢 R AND D INSTRUMENT SERVICES
📍 Chennai