The Regional Head of Family Experience is a senior leadership role responsible for designing and institutionalizing consistently high-quality parent experience across all schools, with a transparent focus on improving parent satisfaction (NPS) and student retention.
The role will focus on reviewing current family engagement practices, identifying best practices across the network, and translating these into a structured Family Engagement Playbook covering engagement cadence, quality standards, and execution expectations.
A key expectation is to partner closely with School Principals, enabling them to build the right structures, ownership, and processes to deliver a consistently high standard of family experience.
Success will be measured by sustained improvement in Parent NPS scores and Year-on-Year re-enrolment rates, supported by robust governance, audit discipline, and playbook compliance.
Family Experience Strategy & Leadership
Review existing family engagement touchpoints across all schools.
Identify and institutionalize best practices across the network.
Design and implement a Family Engagement Framework.
Develop a Family Engagement Playbook covering cadence, quality, and standards.
Principal Advisory & School Enablement
Advise School Principals on structures, roles, and accountability.
Ensure that each school has a defined retention and engagement plan.
Playbook Implementation & Governance
Roll out the Family Engagement Playbook across all schools.
Define structured engagement cadences.
Ensure consistent adoption and execution
Audit, Compliance & Continuous Improvement
Implement a Playbook Compliance Audit Framework.
Develop a monthly compliance scorecard.
Share audit outcomes with Principals and Regional Managing Director.
Communication & Engagement Quality
Elevate quality and consistency of school-parent communication.
Capability Building
Train school SLT and teams on effective
📌 Regional Head Of Family Experience Bengaluru
🏢 International Schools Partnership
📍 Bengaluru
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