The purpose of this role is to lead and drive renewals in order to generate revenue through customer retention. This job requires a self-motivated individual with robust traction & renewal chasing skills.
Rigorous follow-up and solid monitoring of renewals on all stages e.g. Premium Paying (Due)/ Overdue/ Lapse etc.
Robust communication and interpersonal skills to ensure timely resolution of customer queries (Internal and external) and built healthy work relations.
To ensure high monthly collection based on the targets assigned on monthly and quarterly basis along with providing superior customer services
Maximum numbers of customers to be contacted with-in the given TAT thru voice calls and SMS- s/ E-mails (wherever applicable) etc.
To ensure that calling happen with-in TAT and required conversion as well.

Job Requirements
Graduate / MBA from a premier institute.
Experience of managing customer service/ renewals in any Life Insurance company.

📌 Senior Executive Kolkata
🏢 HDFC ERGO General Insurance
📍 Kolkata