The Commercial Performance Analyst is responsible for monitoring and analyzing the performance of travel ancillary products, providing insights and reporting to support commercial decision-making. The role also manages system-related tasks, including contract data accuracy, troubleshooting, user support, and process documentation, ensuring smooth system operations. This position requires solid analytical, technical, and cross-functional collaboration skills to optimize ancillary revenue and maintain accurate system operations.

Responsibilities:

Daily Ancillary Performance Analysis
Perform daily monitoring and analysis of ancillary products such as insurance, car rental, activities, hotels, transfers, eSim, and other add-on services.
Track key performance metrics including revenue, attachment rates, conversion, lead booking time and other.
Identify trends, anomalies, performance gaps, prospects for optimization and provide actionable insights to relevant stakeholders.
Produce regular performance reports and dashboards highlighting the above metrics





Commercial & Stakeholder Support
Act as a commercial and analytical support function for internal stakeholders across Commercial, Product, and Operations teams.
Translate commercial objectives into system, data, and reporting requirements.
Support cross-functional teams (e.g., Commercial, IT, Product, Operations) in the implementation and enhancement of ancillary products.
Support current ancillary product launches, enhancements, and promotional initiatives.

Continuous Improvement
Support the development of new ancillary products and enhancements to existing offerings., researching competitors’ offerings and providing insight on their product and pricing
Document processes, system logic, and reporting methodologies related to ancillary products.
Contribute to continuous improvement initiatives by identifying inefficiencies and proposing solutions for increasing ancillary revenue and enhancing cus

📌 Commercial Performance Analyst Gurugram
🏢 Travelwings
📍 Gurugram