Sutherland is a global leader in business and digital transformation. Over the last 38 years, we have partnered with some of the most respected and future-forward companies to drive revenue growth, boost operational efficiency, and enable creative business models.
Job Description
Customer Service Consultants in this role get to:
Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to current products or services may be encouraged.
Qualifications
High school diploma or GED
Demonstrated ability to perform at a high level,
to support our high volume of inbound calls
Excellent verbal and written communication skills; proficient reading skills required
Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
Prior customer service experience preferred
Additional Information
All your information will be kept confidential according to EEO guidelines.
📌 Employee Referral Mumbai (India)
🏢 Sutherland
📍 India
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