Project Delivery & Governance
Manage AMS Projects as Service Delivery Manager
Develop project plans, schedules, resource plans, and risk registers.
Ensure SLA, tickets resolution and customer communication.
Establish project governance frameworks and reporting mechanisms.
Track project progress and proactively manage risks and dependencies.
Stakeholder Management
Engage with customer stakeholders and leadership teams.
Conduct governance reviews, steering committee meetings, and status reporting.
Manage client expectations and ensure high customer satisfaction.
Financial Management
Monitor project budgets, revenues, margins, and forecasting.
Manage resource utilization and cost optimization initiatives.
Track change requests and revenue prospects.
Team Leadership
Lead SAP cross-functional teams including functional, technical, and support resources.
Mentor project leads and team members.
Drive performance management and team development initiatives.
Risk & Compliance
Identify project risks and implement mitigation plans.
Manage escalation handling and issue resolution.
Delivery Leadership
Own delivery of multiple projects/programs across accounts.
Ensure adherence to delivery frameworks, quality standards, and governance processes.
Drive operational excellence across AMS and project portfolios.
Manage large teams across geographies.
Account & Customer Management
Act as the primary delivery partner for strategic clients.
Build solid executive-level customer relationships.
Lead business reviews and executive governance meetings.
Drive customer satisfaction and retention initiatives.
Portfolio & Program Management
Manage a portfolio of projects with responsibility for delivery, quality, and profitability.
Oversee project health, risks, dependencies, and escalations.
Ensure SLA compliance
📌 Sap Service Delivery Manager Mumbai
🏢 NTT Data
📍 Mumbai
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