Job Description:
Key Responsibilities includes:
Team Leadership & Development
Lead, mentor, and manage a team comprising Process Associates and SME.
Monitor individual and team performance, offering regular coaching and support to

enhance productivity and quality.
Foster a positive, motivated, and engaged team setting.
Operational Management
Ensure consistent adherence to client-defined SLAs, KPIs, and contractual obligations.
Manage escalations, resolve client and customer concerns, and address overpayment issues promptly.
Conduct regular performance evaluations and monthly one-on-one sessions.
Bring hands-on experience in managing process migrations and system conversions.
Process Optimization
Identify gaps and prospects for process improvement and efficiency.
Collaborate closely with quality, training, and workforce management teams to drive continuous improvement.
Support automation and digitization initiatives wherever applicable.
Reporting & Insights
Prepare and analyse daily, weekly, and monthly operational reports.




Share actionable insights and strategic recommendations with senior leadership and clients.
Track and report key metrics such as team performance, attrition, and attendance.
Client Communication
Maintain regular communication with onshore counterparts to align on expectations,

process updates, and changes.
Agency & Producer Solution Management
Oversee end-to-end agency and producer administration activities, including agent onboarding, maintenance of licensing and appointment records, profile updates, and compliance with carrier and regulatory requirements.
Manage commission-related operations such as validating commission setups, coordinating payout accuracy, investigating discrepancies, and resolving producer inquiries within defined turnaround times.
Drive process governance and service excellence by monitoring workflow accuracy, partnering with internal and onshore stakeholders

📌 Manager Business Process Solutions Noida
🏢 DXC Technology
📍 Noida