About Rocketlane
Rocketlane is a quick-growing, creative SaaS company making waves in customer onboarding and professional services automation.
Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries.
We’re a close-knit team of over 200+ passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $105M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners.
Role Overview
As a Leader – Customer Success, you will own the vision, strategy, and execution of Rocketlane’s customer success function. You will lead and scale a high-performing Customer Success team while driving customer outcomes, long-term retention, and revenue expansion.
This is a hands-on leadership role—balancing strategic thinking with active customer engagement—ideal for someone who enjoys building teams, refining processes,



and partnering cross-functionally to deliver exceptional customer experiences.
What You’ll Do
Own the overall Customer Success strategy, ensuring alignment with Rocketlane’s business goals and customer outcomes
Think creatively, combine the latest in AI technology with sound customer principles, drive massive innovation
Lead, mentor, and scale a team of Customer Success Managers, fostering a solid customer-first culture
Build and strengthen executive-level relationships with customers, acting as a strategic advisor and escalation point
Drive excellence across, success plans, product as an integral component of customer workflows, renewals / retention, and expansion
Establish and evolve customer success frameworks, playbooks, and best practices to support scale
Own and track key CS metrics including NRR, churn, expansion, adoption, CSAT, and NPS
Partner closely with Sales, Product, Marketing, and Support to ensure seamless customer jour

📌 Director Customer Success Apac Chennai
🏢 Rocketlane
📍 Chennai