At Foundever, we are revolutionizing customer experience (CX) with cutting-edge digital solutions. As we grow, we are building a pioneering Digital Services organization, and we’re looking for exceptional talent to join our Skilled Services – CcaaS team. This is your chance to be part of a agile, forward-thinking team working on high-impact projects that drive innovation in the CCaaS space

If you’re passionate about end-to-end solution implementations, working with top-tier CX technology, and driving customer success, this role is for you As a CCaaS PS Engineer, you will architect and perform solution implementations and ensure the success of our client projects from start to finish.

Job Responsibilities

Solution Design
Collaborate with clients to capture business and technical requirements
Design scalable CCaas solution leveraging Architect / Visio, routing, and digital channels
Develop IVR and bot workflows
Define technical integration strategies (REST APIs, webhooks, middleware)

Implementation & Configuration
Configure CCaaS components such as routing, queues,



skills, wrap codes, user profiles
Build and optimize inbound/outbound voice, chat, email, and messaging flows
Integrate external systems such as CRM, WFM or custom apps
Develop and deploy custom scripts, data actions as needed

Programming & Development
Write and test code for integrations and automation, as needed
Use OAuth2, API keys, and secure authentication for external system connectivity
Create middleware components

Project Delivery
Support project lifecycle – scoping, build, testing, and production deployment
Collaborate with cross-functional teams including Project Management, Sales, BI, Operations, etc
Provide technical documentation, user guides, and training as required

Optimization & Support
Conduct post-implementation reviews to enhance performance and efficiency
Stay current with current CCaaS releases

Why You’ll Love This Role
Be at the forefront o

📌 Ccaas Engineer Bengaluru
🏢 Foundever
📍 Bengaluru