Job Description

Immediate to 15 days Joiners Only

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Location -Bangalore/ Electronic city

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Prefer: only candidates near to Electronic city

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US Time shift/Rotational

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Prefer: International Voice support with good communication

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Key Responsibilities:

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Manage Tier 1 help desk tickets through the company's internal ticketing system.
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Troubleshoot common IT issues and provide support for O365, client applications, and daily operating settings using available tools.
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Perform basic Windows administration tasks, including password resets, email backups, Outlook synchronization issues, and file/folder management.
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Diagnose and resolve basic network connectivity and printer-related issues.
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Escalate complex technical problems to Technical Support Specialist II or appropriate resolver groups.
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Ensure timely resolution by following up on outstanding requests.
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Document all troubleshooting steps and contribute to the knowledge base.
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Adhere to IT policies, procedures, and compliance standards, including password management, documentation, access provisioning,



and data protection.
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Minimize user downtime by providing accurate communication and productive issue resolution for unscheduled outages.
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Work within an SLA-based response/resolution model; experience with ServiceNow or any equivalent ITSM tool is preferred.
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Maintain regular communication with IT management through timely operational reporting and collaborate with team members on support issues and needs assessments.
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Qualifications & Skills:

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3–4 years of experience in customer service or a help desk role.
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Robust troubleshooting skills for Windows OS, O365, and common IT issues.
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Basic understanding of network connectivity and printer troubleshooting.
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Ability to document resolutions and contribute to a knowledge base.
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Experience with ITSM tools (ServiceNow preferred) and adherence to SLA-driven workflows.
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Excellent communication skills and a proactive approach to issue resolution.
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📌 It Service Desk/help Desk Specialist Bengaluru
🏢 eJAmerica
📍 Bengaluru