Job DescriptionRoles and Responsibilities:
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Manage enterpriseloyalty and engagement programs from implementation through ongoing operations. N
Work directly with client stakeholders including Marketing, Trade Marketing, Sales, CRM and Digital teams. N
Conduct requirement gathering meetings and workshops. N
Understand business, operational and technical requirements. N
Translate client discussions into transparent functional documents for Product and Engineering teams. N
Understand configurableSaaS platforms and business workflows. N
Coordinate with Product, Tech, Operations, Analytics and Finance teams. N
Prepare implementation plans, project trackers, MOMs and action lists. N
Manage timelines, risks, dependencies and project execution. N
Drive UAT, testing, issue tracking and production launches.
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Identify prospects to improve processes and recommend better solutions. N
nExperience Required:
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5–8 years of relevant experience. N
Experience managing enterprise clients and multiple large implementations. N
Comfortable interactingwith senior client stakeholders. N
Able to independently drive large projects and mentor junior team members. N
nMandatory Skills
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Excellent Communication & Requirement Gathering N
Strong SaaS & Logical Thinking N
Solid Project Management Skills N
Detail Orientedn
Solution Oriented N
Right Attituden