Roles and Responsibilities
Handle customer queries and technical issues via voice (inbound/outbound) professionally and efficiently.
Provide technical support and troubleshoot issues related to software, hardware, or network connectivity.
Record customer interactions accurately and follow up for issue resolution.
Meet defined metrics such as call quality, response time, and customer satisfaction.
Escalate complex issues to higher-level technical teams as required.
Adhere to process guidelines and company policies.