Job Summary:

We are looking for a friendly and customer-focused Customer Care Executive to handle customer queries related to personal loans, explain loan products, assist customers throughout the loan process, and maintain valuable customer relationships.

Roles & Responsibilities:
Handle customer calls and respond to personal loan-related queries.
Explain loan products, eligibility, documentation, and process clearly.
Assist customers with their loan applications and follow-ups.
Make outbound calls to existing and potential customers.
Maintain regular follow-up with customers regarding loan status.
Provide accurate information about loan requirements and procedures.
Build and maintain positive customer relationships.




Record customer details and call information in the system.
Coordinate with the internal loan processing team when required.
Achieve assigned daily/weekly/monthly performance targets.
Resolve customer concerns professionally and promptly.

Skills Required:
Positive communication and interpersonal skills.
Basic knowledge of personal loans and banking/finance.
Ability to communicate confidently over the phone.
Customer-friendly attitude.
Basic computer knowledge.
Valuable follow-up and convincing skills.
Freshers and experienced candidates can apply.

📌 Customer Care Executive Chennai (India)
🏢 PINAKA ENTERPRISES
📍 India