Job SummaryWe are looking for an enthusiastic and target-oriented Academic Counsellor – Inside Sales to guide prospective students and parents regarding educational programs, courses, and career opportunities. The candidate will be responsible for handling leads, counselling prospects, and converting enquiries into admissions/enrolments.
Key ResponsibilitiesHandle inbound and outbound calls with prospective students and parents.
Understand students' educational and career requirements and recommend suitable courses/programs.
Explain course details, perks, eligibility, fees, career opportunities, and admission procedures.
Follow up with leads through calls, WhatsApp, and other communication channels.
Convert qualified leads into admissions/enrolments and achieve monthly sales targets.
Maintain accurate records of leads, follow-ups, and conversions in CRM.
Build robust relationships with prospective students throughout the counselling and admission process.
Handle objections and provide appropriate solutions to prospective students.
Coordinate with the admissions and academic teams to ensure a smooth enrolment process.
Meet daily calling, follow-up, conversion, and revenue targets.
Maintain a high level of professionalism and customer service.
RequirementsGraduate in any discipline; MBA/PGDM in Sales or Marketing is an advantage.
1–6 years of experience in Inside Sales, Academic Counselling, Education Sales, Telesales, or Admissions.
Excellent communication and interpersonal skills.
Robust convincing, negotiation, and objection-handling abilities.
Target-oriented and self-motivated.
Comfortable making a high volume of calls and following up with leads.
Basic knowledge of CRM and MS Office/Google Workspace.
Ability to work in a fast-paced, target-driven environment.