Key Responsibilities:
Handle inbound and outbound customer calls professionally.
Resolve customer queries and complaints.
Maintain accurate records of customer interactions.
Achieve daily and monthly performance targets.
Follow company processes and quality standards.
Escalate unresolved issues to the concerned department.
Eligibility
Minimum qualification: 12th Pass/Graduate (as per your requirement)
Positive communication skills in Hindi (English is an added advantage)
Basic computer knowledge
Customer service attitude
Freshers and experienced candidates can apply
Skills Required
Excellent verbal communication
Active listening
Problem-solving ability
Patience and empathy
Ability to work in shifts (if applicable)
📌 Call Center Executive Lucknow
🏢 M/s Agrawal Pharma
📍 Lucknow
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