Welcome and greet guests in a qualified and friendly manner.
Handle guest check-in and check-out procedures efficiently.
Manage room reservations, cancellations, and guest inquiries.
Answer phone calls, WhatsApp messages, and other guest communications.
Maintain accurate guest records and update booking information.
Coordinate with housekeeping regarding room status, cleaning, and guest requests.
Handle guest complaints and resolve issues politely and promptly.
Prepare and maintain bills, payments, and basic front-office records.
Inform guests about hotel facilities, services, policies, and nearby attractions.
Ensure the reception/front desk area remains clean, organized, and presentable.




Maintain proper shift handover and communicate key information to the next shift.
Follow hotel standards for guest service, safety, security, and confidentiality.
Assist with other front-office duties as required by the hotel management.
Assist with basic housekeeping duties when required, especially during busy periods or staff shortages.
Coordinate and support room cleaning, linen changes, and maintaining room cleanliness.
Ensure guest rooms and common areas meet the hotel’s cleanliness standards.
Be versatile in assisting other hotel departments when required.
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📌 Hotel Staff Rupnagar (India)
🏢 Prime Punjab
📍 India