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Customer Care Executive – Job Description

Job Title: Customer Care Executive

Department: Customer Support

Experience: 0–3 years

Location: [Location]

Employment Type: Full-time

Job Responsibilities

Handle customer queries through calls, emails, WhatsApp, and other communication channels.

Provide accurate information about products, services, orders, and company policies.

Resolve customer complaints professionally and within the required timeline.

Maintain proper records of customer interactions and feedback.

Coordinate with sales, operations, and other departments to resolve customer issues.

Follow up with customers to ensure satisfactory resolution.

Maintain a positive and skilled relationship with customers.





Achieve customer service and response-time targets.

Requirements

Graduate/12th pass with good communication skills.

Excellent verbal and written communication in English/Hindi.

Basic computer knowledge and MS Office skills.

Good listening, problem-solving, and interpersonal skills.

Customer-focused and polite attitude.

Freshers can apply.

Key Skills

Customer Handling | Communication Skills | Complaint Resolution | Telecalling | Follow-up | CRM | MS Office | Problem Solving

Salary: ₹25000–₹30,000 per month (depending on experience and company standards).

📌 Customer care executive ( Pune)
🏢 Naukripay
📍 Pune