Remote: Hybrid

Role- NOC EngineerExperience- 8-12YRSLocation - Chennai/HyderabadMode of Work - HybridShifts - RotationalJOB SUMMARY- Act as the senior operational point of contact during Priority 1 and Priority 2 incidents, ensuring timely technical engagement, escalation, stakeholder communication, and service restoration.- Lead technical bridge calls by establishing incident command, assigning workstreams, tracking recovery actions, and maintaining explicit communication cadence.- Perform advanced event correlation across infrastructure, network, application, middleware, database, and cloud monitoring platforms.- Validate alerts based on business impact and service criticality to reduce false positives, duplicate incidents, and unnecessary escalations.- Identify monitoring gaps and recommend improvements to alert thresholds, dashboards, service maps, dependency views, and escalation workflows.- Mentor junior NOC analysts and provide technical guidance during complex incidents, shift operations, and troubleshooting activities.- Review shift handovers for completeness, operational risk, pending escalations, critical alerts, and follow-up actions.- Coordinate with application, infrastructure, cloud, network, cybersecurity, service desk, and vendor teams for end-to-end incident resolution.- Support problem management by contributing incident timelines, technical evidence, recurring-failure trends, and corrective or preventive actions.- Participate in change readiness reviews and assess the operational impact of planned infrastructure and application changes.- Drive continual service improvement initiatives using incident trends, repeat-alert analysis, response-time data, and operational observations.- Ensure adherence to incident management, escalation, communication, documentation,



and SLA governance standards.- Provide operational inputs for capacity planning, availability improvement, resilience planning, and disaster-recovery readiness.- Support audit and compliance requirements by maintaining accurate evidence, incident records, shift logs, and operational documentation.- Participate in on-call or rotational support and provide senior-level coverage for critical business services.ESSENTIAL RESPONSIBILITIES- Monitoring & Observability Tools- ServiceNow Incident Management- Major Incident Support- Event Correlation & Impact Analysis- Escalation Management- Infrastructure Operations (Windows/Linux/Network/Cloud)- ITIL Process Knowledge- Stakeholder Communication- Operational Reporting & AnalyticsTechnical Skills- Enterprise Monitoring & Observability (Dynatrace, Grafana)- Infrastructure Fundamentals (Windows, Linux, Network, Cloud)- Application & Middleware Monitoring- Root Cause Analysis (RCA) Support- Dashboard & Operational Reporting- Automation Awareness (PowerShell, Python, Ansible preferred)Incident Management Skills- Incident Triage & Prioritization- P1/P2 Major Incident Identification- Escalation Management- SLA Tracking & Governance- Service Restoration Coordination- Bridge Call Support & Incident Documentation- Post Incident Review (PIR) ParticipationOperational Skills- Impact Assessment- Resolver Team Coordination- Shift Handover Management- Runbook & SOP Adherence- Change Awareness & Operational Risk Assessment- Continuous Service Improvement- Operational Analytics & Trend AnalysisSoft Skills- Strong Analytical Thinking- Problem Solving- Effective Communication- Stakeholder Management- Decision Making Under Pressure- Collaboration Across Technical Teams- Ownership & AccountabilityEDUCATION- Any DegreeEXPERIENCE- 8 - 12 years in NOC/Command CenterShift Details- Ready to work in Rotational Shift (24*7 support model)

📌 Network Operations Center Engineer (India)
🏢 enGen Global
📍 India