Role Overview

The Center Manager is responsible for the overall performance and day-to-day operations of the center. The role involves managing staff, delivering an excellent customer experience, achieving business targets, maintaining operational standards, and ensuring compliance with company policies.

Key Responsibilities

- Oversee daily center operations and ensure smooth service delivery.

- Lead, train, schedule, and evaluate center employees.

- Set team goals and monitor individual and center performance.

- Drive admissions, sales, memberships, or revenue in line with assigned targets.

- Handle customer inquiries, complaints, and escalations professionally.

- Build strong relationships with customers, parents, students, or other stakeholders.

- Monitor attendance, inventory, cash collections, expenses, and center records.

- Prepare and submit regular operational, financial, and performance reports.

- Ensure the center is clean, safe, well-maintained, and properly equipped.

- Implement company policies, standard operating procedures, and quality standards.

- Coordinate local marketing, outreach, and customer-retention activities.

- Recruit and onboard employees in coordination with the HR team.

- Identify operational issues and implement timely corrective measures.

- Ensure compliance with applicable health, safety, legal, and regulatory requirements.

Qualifications and Experience

- Bachelor’s degree in Business Administration, Management, Education, Hospitality, or a related field.

- [3–5] years of experience in center, branch, retail,



education, healthcare, fitness, or service operations.

- At least [1–2] years of experience managing a team.

- Experience in sales, customer service, budgeting, and performance management is preferred.

- Proficiency in Microsoft Office, Google Workspace, CRM, or center-management systems.

Key Skills

- Leadership and team management

- Customer-service orientation

- Sales and business-development ability

- Operational and financial management

- Problem-solving and decision-making

- Strong communication and interpersonal skills

- Planning, organization, and time management

- Conflict resolution and stakeholder management

- Data analysis and reporting

Key Performance Indicators

- Achievement of revenue, sales, or enrollment targets

- Customer satisfaction and retention

- Team productivity and employee retention

- Operational and regulatory compliance

- Cost and budget management

- Timeliness and accuracy of reporting

- Center cleanliness, safety, and service quality

Working Requirements

- Willingness to work flexible hours, including evenings or weekends when required.

- Ability to remain present at the center during key operating hours.

- Willingness to travel locally for meetings, outreach, or business-development activities.

What We Offer

- Competitive salary and performance-based incentives

- Career development and career-growth opportunities

- Supportive and collaborative work environment

- Additional benefits as per company policy

📌 Center manager (Damodra)
🏢 Important Group
📍 Damodra