The IT Service Manager – Network Operations is responsible for the effective delivery, reliability, and continual improvement of global network operations across all locations. This includes managing day-to-day operations, ensuring timely resolution of incidents and service requests, monitoring service health, and implementing enhancements to maintain security, compliance, and a seamless connectivity experience.

Working closely with the accountable service owner, the IT service manager ensures network operations align with organizational goals and provides a consistent, secure, and high-performing infrastructure for all employees worldwide.

Key Responsibilities
Oversee operational management of global network services (WAN, LAN/WLAN, SD-WAN, VPN, DNS/DHCP/IPAM, firewalls, load balancing).
Ensure services meet SLAs/KPIs and adhere to ITIL processes.
Manage Incident, Problem, Change, and Request processes for network operations.
Monitor performance and drive continuous improvement initiatives.
Coordinate across internal teams and external partners to resolve service issues promptly.




Lead service transition, operation, and improvement projects for network operations.
Maintain compliance with security standards and regulatory requirements.
Manage relationships with Managed Service Providers (MSPs).
Oversee day-to-day MSP performance and ensure SLA adherence.
Conduct regular service reviews, audits, and compliance checks.
Drive accountability for incident resolution, root cause analysis, and proactive improvements.
Manage contracts and renewals and ensure alignment with organizational goals.
Collaborate with MSPs on cost optimization, capacity planning, and technology upgrades.

Stakeholders: Service Owners, Service Managers, Process Managers, Provider Managers, Regional Delivery Leads, and external partners.

Primary Responsibilities

1. Service Delivery & Operations
Manage enterprise-grade network infrastructure, including WAN, LAN/WLAN, SD-WAN, VPN, and DNS/DHCP/IPA

📌 IT Service Manager Network Operations, Global (Hyderabad)
🏢 Olympus
📍 Hyderabad