About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a Current World of Communications

Job Description

24X7 Monitoring of network events, alarms and ticket creation
Alarms filtration and Ticket raising based on business rules
Ticket co-relations and assignment to correct resolver group
Perform Alarm-Event correlation, Service Impact Assessment
Notify Retail/Wholesale Service Provider of incidents - outage notifications
Support and execute the Real Time Change Management (Planned Outage) process
Maintain "Work logs" for each ticket





2-4 Years Of Experience In

Basic Telecommunications network understanding
Basic Knowledge of Access Technologies (FTTx and HFC)
Understanding of alarms and ability to identify service impact
Good written English and communications skills
Netcool, Remedy, E6000 (CMTS), , NxT, Tableau, knowledge preferred
Should have fair understand of Broadband network and ability to identify faulty segment (Access, Backhaul, Core etc.)

Shift

24 x7 rotational shift including Australia business hours shift from 2:30AM to 11:30AM

📌 Customer Service Executive (Chennai)
🏢 Tata Communications
📍 Chennai