Job Title: User Research Specialist

Req ID: 62166

Job Function: Design

Posting Start Date: 01/09/2026

Posting End Date: 06/09/2026

Division: Digital

Job Location: IND-Bengaluru-RMZ Ecoworld

Advertised Salary: Competitive

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About The Role

A User Researcher in BT is accountable for the user research thinking and strategy that supports our squads to craft world class experiences.

Working within the corporate units division you’ll be accountable for providing the team with best-in-class insight to ensure the teams design the best experiences for our colleagues. You will also support the User Research Lead to define and deliver the user research & testing strategy and provide direction for and mentoring others across the team.

User Researchers within BT enable the team to understand and solve user needs related to products and services.

BT Digital have committed to a 'Build, Measure, Learn' approach to User-Centred Design. User research is a crucial part of delivery,



and you will ensure appropriate user research support is provided at each of those stages.

We help run research to give designers, product managers & engineers inspiration about how products should work in digital. We help run continual research before/during & after it's been made to evaluate whether it's doing what we intended with users.

What You’ll Be Doing

User Research - Drive adoption of multiple user research methods by all product teams, initially running the user research process, but enabling a capability approach over the longer term (on appropriate methods when possible), to allow scaling of research activities across the large amount of product teams
Implementing the research strategy - Setting direction from findings back into the wider Digital strategy (working with other research and insights teams when appropriate)
Collating and joining up - Responsible for collating findings and ensuring learning activities are not dup

📌 User Research Specialist (Bengaluru)
🏢 BT Group
📍 Bengaluru