Hybrid Work - 3 days work from office per week

What You'll Contribute
Lead customer engagements involving configuration, integration, workplace setup, and solution deployment — working from moderately-defined requirements and using sound judgment to fill in the gaps. Guide customers through onboarding, data integration, and troubleshooting, escalating only when complexity exceeds your scope.
Analyze recurring and complex customer-impacting engineering issues to identify opportunities for AI-driven automation, and build the AI-powered tools and workflows that help engineers diagnose, troubleshoot, remediate, and prevent them — grounding solutions in real engineering context: code, logs, configurations, documentation, tickets, and incidents.
Design agentic workflows where LLMs reason over context, use tools, take actions, validate results, and iterate, and understand and optimize the full loop: Context → Prompt → Model → Tool → Observation → Validation → Iteration. Investigate AI failures methodically, improving prompts, context, tool choice, model selection,



and workflow design as needed.
Develop prompt harnesses and evaluation frameworks that systematically test LLM solutions against real-world engineering scenarios. Build prototypes quickly, and turn the ones that work into reliable, reusable engineering capabilities — including automation that identifies patterns across customer issues and surfaces likely root causes or recommended actions.
Measure AI solutions against meaningful engineering metrics — accuracy, resolution time, automation rate, reliability, latency, and cost — and partner with internal engineering teams to integrate proven AI capabilities into existing tools and workflows, helping establish reusable patterns for applying AI to customer engineering problems at scale.
Build and improve reusable configuration templates, integration patterns, automation, and playbooks used across customer environments. Identify recurring implementation challenges a

📌 Forward Deployed AI Engineer (Bengaluru)
🏢 FICO
📍 Bengaluru