Job Description:
Brief Description:
The L3 Splunk Admin & IT Operations Lead - RTM is responsible for providing high-level operational and technical leadership to Airbus. In addition to expert-level Splunk administration, this role acts as the operational backbone for the existing support team - driving day-to-day IT Operations Management (ITOM), continuous system reliability, and overall infrastructure availability. Working in a self-sufficient, multi-disciplinary team, the individual will mentor L1/L2 engineers, manage critical operational issues, and ensure strict alignment with ITIL processes (Incident, Problem, and Change Management).
Key Deliverables:
Deliver business value and maintain high operational reliability.
Provide robust operational and technical leadership to elevate the performance and capability of the L1/L2 support team.
Provide transparent updates during Agile rituals (remaining work, roadblocks) and escalate risks proactively.
Consistently ensure on-time, high-quality (first-time-right) delivery of operational sprints and platform enhancements.




Introduce innovative, cost-effective automation and operational optimization solutions.
Achieve high customer satisfaction by maintaining SLA/OLA compliance and minimizing mean time to resolution (MTTR).
Key Responsibilities:
Take full ownership of technical operations and be available 24x7 for crisis management and major incidents.
Provide daily operational guidance, mentoring, and escalation support to the L1/L2 operations teams.
Perform trend analysis on daily, weekly, and monthly KPI reports to identify potential operational risks and execute continuous improvement plans.
Review business-specific KPI dashboards and implement value-added monitoring and operational metrics.
Drive Incident, Problem, and Change Management workflows to ensure resolution strictly within defined SLAs and OLAs.
Conduct Root Cause Analysis (RCA) for complex outages and lead preventative action plans for permanent issue resolu

📌 Splunk Admin (Bengaluru)
🏢 Airbus
📍 Bengaluru