Job Requirements

About the Role
As a Senior Specialist – Process Auditor in the Customer Experience team, you will be responsible for ensuring regulatory compliance, process integrity, and operational excellence through regular audits and control testing. Based in Navi Mumbai (), your role involves reviewing complaint data, managing regulatory submissions, and collaborating with stakeholders to implement corrective actions and process improvements.

Key Responsibilities
Primary Responsibilities
Review complaint documentation as per defined frequency and update based on recent RBI guidelines.
Ensure consistent understanding of complaint definitions across all frontline units.
Conduct checks on calls to verify proper complaint tagging in the CRM system.
Review complaint data and ensure timely reporting to internal and external stakeholders.
Perform regulatory submissions as per defined timelines and formats.
Execute control testing and submit reports to the Risk team.
Prepare and share data for internal, statutory, and RBI audits.




Follow up with stakeholders to ensure timely closure of audit observations.
Maintain and update the Risk Control Matrix (RCM) regularly.
Act as an auditee for various audits at the Customer Delivery Center (CDC).
Identify complaint trends and coordinate with stakeholders for corrective actions.
Liaise with Risk and Compliance teams for implementation of new regulations and processes.
Release monthly dashboards on regulatory audits conducted by the team.
Secondary Responsibilities
Demonstrate robust analytical skills and attention to detail.
Take initiative and show self-motivation in daily tasks.
Communicate effectively, both verbally and in writing.
Meet tight daily and monthly deadlines.
Prepare reports and presentations (PPTs) for stakeholders.
Exhibit strong interpersonal skills to engage with cross-functional teams.

What We Are Looking For
Education
Graduate in any discipline.
Experience
Relevant experience in process audits, regulato

📌 Senior Specialist-Process Auditor (Navi Mumbai)
🏢 IDFC FIRST Bank
📍 Navi Mumbai