At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.

The prospect
IOC Center Leader is responsible for overseeing the day-to-day operations of the IOC, ensuring continuous monitoring, incident management, service restoration, and operational excellence across the technology landscape. The role serves as the central point of leadership for managing infrastructure, application, network, and service monitoring teams while maintaining high service availability and meeting business expectations.
The IOC Leader drives proactive monitoring strategies,



incident response processes, escalation management, and continuous service improvement initiatives. They collaborate closely with infrastructure, application support, cybersecurity, service management, and business teams to minimize service disruptions and enhance operational resilience.

Your key responsibilities

Lead and manage IOC operations on a 24x7 basis.
Ensure timely detection, analysis, escalation, and resolution of incidents.
Monitor the health and performance of networks, systems, applications, and business services.
Drive adherence to SLAs, OLAs, and operational KPIs.
Coordinate major incident management and communication during service outages.
Implement proactive monitoring, automation, and observability solutions.
Analyse operational trends and identify opportunities for service improvement.
Manage IOC staffing, resource planning, and capability development.
Collaborate with servi

📌 IOC Center Leader (India)
🏢 EY
📍 India