WHO YOU ARE

You love developing a digital product offer that is friction free and set transparency of value and cost for its consumers.
You are a senior leader with proven track record building and coordinating seamless service layers across multiple digital products and endpoints.
You are motivated by happy consumers and always strive to simplify and improve the service experience across a larger product portfolio.
You use your power of collaboration and communication skills to achieve consumer centric goals.

THE JOURNEY WE ARE ON:
Core Digital Infrastructure is a vital part of Ingka Group developing and maintaining digital application hosting platforms for IKEA. Application runtime, secure data storage and seamless connection through self-service are key for our digital business landscape.
This function is part of tech foundation, Technology Services, where we are currently on a journey transforming our operating model to ensure personalized and relevant experience for business & digital co-workers.




Another key part of this transformation is to take broader service responsibility of core infrastructure across the enterprise. Ensuring consumer satisfaction independently of digital products delivered as part of the infrastructure offering or services being integrated from underpinning partners & teams.

YOUR RESPONSIBILITIES:
To play a successful role in this team, we are looking for a Senior Service Delivery Leader who encompasses:
Envision and strategically lead digital product service dimension of Core Digital Infrastructure at Ingka Group.
Responsible to ensure that proper agreements with transparent expectations and value/cost models are in place.
Responsible to design and implement ServiceDesk routines, service processes and knowledge management connected to this area.
Collaborate with peers, stakeholders and partners to ensure that service models are aligned using common frameworks when applicable.

Responsible to ensure that proper agreements and follow-up are i

📌 Senior Service Delivery Leader (Bengaluru)
🏢 Ikea
📍 Bengaluru