About the role
As an Operations Manager focused on Cross-Border and Card Payments, you will be instrumental in ensuring reliable, end-to-end payment execution for our customers. You’ll be responsible for investigating issues, resolving payment errors, and keeping everything running like clockwork for our customers. If you’re a problem solver, detail-oriented and passionate about optimising processes in a fast-paced environment, this role will be an amazing opportunity to learn and grow.

What you'll do
Investigate and resolve cross-border and card payment issues - including declines, failures, blocks, suspicious activity, and partner-raised RFIs
Act as the first point of contact for internal teams (Customer Experience, Success, Tech) seeking help on payment related queries
Handle customer disputes related to unauthorised or incorrect transactions, investigating the root cause and coordinating with internal teams or partners for resolution
Collaborate with our partners to identify and resolve payments-related issues, working closely with internal teams to ensure timely resolution




Troubleshoot complex cross-border and card payment issues, independently solving problems while knowing when to escalate matters
Document transaction-related knowledge gained from handling issues, contributing to continuous improvement

What we are looking for
5+ Years of Experience in FinTech, Payments, or Banking Operations, preferably in a startup workplace or from a Big Four consulting firm.
Strong understanding of cross-border and card payments concepts.
Experience in B2B SaaS is a plus.
Owner mentality and hands-on approach, demonstrating a willingness to cover various tasks.
Excellent communication and interpersonal skills.
Ability to multitask, prioritise, and manage time effectively
Proven ability to work independently and make decisions autonomously

What's in it for you
Contribute to building the Middle East’s most beloved fintech brand from the ground up
Benefit from a role wit

📌 Operations Manager (Bengaluru)
🏢 Alaan
📍 Bengaluru