Role Overview
The OmniStudio Developer designs, configures, tests, deploys, and supports guided digital experiences for utility customer service and clean-energy program processes. The role is strongly focused on OmniScript and works across Energy & Utilities Cloud, the Clean Energy Module, Service Cloud, Data Cloud, APIs, and core Salesforce capabilities.
Key Responsibilities
1. Build and configure OmniStudio components, with strong emphasis on OmniScript, as well as FlexCards, DataRaptors, and Integration Procedures.
2. Develop guided processes for customer service, account updates, eligibility, clean-energy program enrollment, applications, case management, service requests, and operational workflows.
3. Translate user stories, acceptance criteria, process flows, UI requirements, data mappings, and architecture direction into maintainable OmniStudio solutions.
4. Configure OmniScripts with conditional logic, validations, reusable actions, energetic fields, data capture, save and resume, and user-friendly navigation.
5. Build FlexCards, DataRaptors,
and Integration Procedures that access Salesforce and external data while meeting performance and security expectations.
6. Integrate OmniStudio experiences with Energy & Utilities Cloud, the Clean Energy Module, Service Cloud, Data Cloud, customer APIs, SAP BTP, and downstream systems.
7. Support accessibility, responsive design, security, performance, unit testing, UAT, defect resolution, deployment, and production stabilization.
8. Follow reusable component, naming, versioning, and documentation standards and participate in design and code reviews.
9. Use client-provided or client-approved AI acceleration tools when appropriate for analysis, requirements, design, development, documentation, testing, and defect resolution. Independently validate all AI-generated outputs for accuracy, security, maintainability, privacy, and compliance.
Required Qualifications
1. 5+ years of Salesforce delivery experience with substantia
📌 Omni Studio Developer (India)
🏢 PamTen
📍 India