Company: Starfield Renewables

Department: Service / O&M;

Designation: Service Manager

Reporting To: Director / Head – Operations

Location: Agra / Project Sites

Experience: 3-5 Years

Industry: Solar EPC / Renewable Energy

1. Job Purpose

The Service Manager will be responsible for managing the complete after-sales service and O&M; operations of solar power plants, ensuring maximum plant availability, timely resolution of breakdowns, customer satisfaction and effective utilization of service manpower.

The role will be responsible for preventive maintenance, corrective maintenance, troubleshooting, AMC management, warranty coordination, customer complaints and service team performance.

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1. Key Responsibilities

A. Service & O&M; Management

* Manage day-to-day service operations for all assigned solar plants.

* Ensure timely response and resolution of customer complaints.

* Monitor plant performance and identify abnormal generation/performance.

* Coordinate preventive and corrective maintenance activities.

* Ensure maximum plant availability.





* Maintain service records for each project.

* Develop and implement standard service procedures/checklists.

B. Breakdown & Complaint Management

The Service Manager should ensure a structured complaint process:

Complaint Received → Diagnosis → Technician Deployment → Rectification → Testing → Customer Confirmation → Closure

Responsibilities include:

* Receive and prioritize service complaints.

* Assign complaints to appropriate service engineers/technicians.

* Monitor response and resolution time.

* Escalate major technical issues to management/OEM.

* Maintain a Complaint & Breakdown Register.

* Analyze recurring failures and implement permanent corrective actions.

C. Preventive Maintenance

* Prepare monthly/quarterly preventive maintenance schedules.

* Ensure timely execution of:

* Modules cleaning/inspection

* Structure inspection

* DC cable & connector inspection

* Inverter inspection

* ACDB/DCDB

📌 Service Manager (Agra)
🏢 Starfield Renewables
📍 Agra