Company: MPHIN My Personal Health Record Express India Pvt. Ltd. (India)

Job Posting Location: India_Gurgaon

Job Title:Business Support Analyst
Essential Job Functions:
Essential function

25%

20%

15%

Analyze data using structured query language (SQL) and other tools to troubleshoot issues and validate business logic.

15%

Assess incident severity and urgency; initiate corrective action and escalate to appropriate technical or engineering teams when necessary.

10%

Maintain accurate documentation of incidents, resolutions, and operational processes in designated systems.

10%

Identify opportunities for process improvement and recommend enhancements to documentation, workflows, and support practices.

5%

Participate in rotational shifts, including on-call responsibilities, to support 24x7 operations as required.
- Other Job Functions:
- Adhere to company policies, procedures, and compliance requirements.
- Support continuous improvement initiatives across business and technical operations.




- Collaborate with cross-functional teams to ensure seamless communication during system-impacting events.
- Demonstrate strong customer service orientation and professionalism in all stakeholder interactions.
- Perform additional duties and special projects as assigned.
- RequiredQualifications:
- Minimum Experience
- Experience supporting global stakeholders in a structured SLA-driven environment.
- Healthcare or healthcare technology experience preferred.

Education:
Bachelor’s degree in information technology, Business Administration, Computer Science, or related field preferred, or equivalent experience.
- Knowledge,Skillsand Abilities:
- Strong written and verbal communication skills with the ability to interact effectively with diverse stakeholders.
- Working knowledge of SQL and ability to analyze and troubleshoot data issues.
- Understanding of Service Level Agreements (SLAs) and incident management processes.
- Robust analytical and problem-solving skills.
- Basi

📌 Business Support Analyst (Gurugram)
🏢 agilon health
📍 Gurugram