Technical Support Engineer:
Position Summary:
Key Responsibilities:
Infrastructure & Database Support:
- Troubleshoot issues within Windows Server environments.
- Utilize PowerShell for connectivity validation, service management, process monitoring, and system diagnostics.
- Manage certificates, security configurations, and Event Viewer analysis.
- Interpret and troubleshoot SQL Server and ODBC-related errors.
- Monitor, execute, and support SQL Agent jobs.
- Perform SQL-based troubleshooting and data integrity validations.

Application & Integration Support:
- Trace and troubleshoot HL7 message flows and interface-related issues.
- Investigate message queue backlogs and integration failures.
- Support secure messaging solutions and endpoint connectivity.

Escalation Management:
- Reproduce issues in test and production environments.
- Analyze and classify defects based on severity, frequency, and software versions.
- Document findings, workarounds, root cause hypotheses, and reproduction steps.
- Coordinate escalations between Support, Engineering, and Development teams.




- Manage incidents through ITSM platforms and track PRBs and defect tickets.

Documentation & Client Communication:
- Communicate technical findings effectively to customers and stakeholders.
- Create and maintain Knowledge Base (KB) articles.
- Provide detailed troubleshooting documentation and escalation summaries.

Required Skills:
Operating Systems & Infrastructure:
- Windows Server
- PowerShell
- Windows Services
- Event Viewer
- Certificate Management
- Citrix and Virtual Desktop Infrastructure (VDI)

Web & Application Technologies:
- IIS
- ASP.NET /.NET Framework
- Application Configuration Management
- Stack Trace Analysis
- Authentication and Security Tokens

Database Technologies:
- Microsoft SQL Server
- SQL Agent Jobs
- ODBC
- SQL Extended Events
- SQL Troubleshooting and Query Development

Integration Technologies:
- HL7
- Enterprise Interface Engines
- Secure Messaging Solutions
- Id

📌 Expert Technical Support Engineer (Pune)
🏢 Altera Digital Health
📍 Pune